Frequently Asked Questions
Here are answers to common questions received. If we missed anything, please do not hesitate to contact us. We’ll be happy to help.
What language are your patterns written in?
All of my patterns are written in English.
Are your patterns written in standard UK terms or US terms?
All my patterns are written in concise and clear US Crochet Terms. The Knitting Terms are universal. The patterns included require certain skill levels, sizes, materials, gauges, finished measurements, stitch abbreviations, stitch counts, and pictures.
Can I Sell Items Made From Your Patterns?
Feel free to sell the finished products made from my patterns. I just ask that you credit me for the ORIGINAL design along with a link to my site: https://www.alenasdesign.com when listing or selling the items made from these patterns.
How do I download the patterns?
Your files will be available to download once payment is received. After you place an order, you will see “Order Received” page with Downloads. Click on the file to download it. You will also receive a confirmation email with a download link. You will need Adobe Reader to open the file. It is downloaded from the Adobe website. Should you have any problem with your order, please contact us.
I accept PayPal, debit and credit cards.
Refunds, returns & exchanges
I don’t accept returns, exchanges, or cancellations.
The patterns are available by instant download. Due to the nature of electronic files, the patterns may not be exchanged or returned for a refund. All sales are final. Please read the information in the description carefully before purchase. Should you have any questions, please contact me PRIOR to purchase, and I will gladly answer any questions you may have.