Terms and Conditions
Welcome to Alena’s Design
All my patterns are written in English. The patterns include required skill levels, sizes, materials, gauges, finished measurements, stitch abbreviations, stitch counts and pictures. Also, some patterns include photo tutorial to supplement the written instructions.
Shipping
Instant downloads
Your files will be available to download once payment is received. After you place an order, you will see “Order Received” page with Downloads. Click on the file to download it. You will also receive a confirmation email with a download link. You will need Adobe Reader to open the file. It is downloaded from the Adobe website. Should you have any problem with your order, please contact us.
Payment
I accept PayPal, debit and credit cards.
Refunds, returns & exchanges
I don’t accept returns, exchanges, or cancellations.
The patterns are available by instant download. Due to the nature of electronic files, the patterns may not be exchanged or returned for a refund. All sales are final.